Send it back
without the customs headache.
Any ShotTrack product experiencing an issue is eligible for return — for servicing, calibration, or under warranty for defects. The returns service arranges collection and redelivery with an external logistics company, following proper customs procedures to prevent unexpected import charges.
How the RMA process works
Sign in to ShockAI to start a return with your workspace, saved addresses, and fleet serials. If you do not have an account, continue as a guest on this page. You get an RMA number immediately. Wait for pickup instructions before shipping.
Request a return
Sign in to ShockAI to use your workspace, saved addresses, and device serials. If you do not have an account, continue as a guest.
Returning a unit
- 1
Sign in to ShockAI, or continue as a guest, and add each unit. We walk you through it one step at a time.
- 2
We email you the RMA number. Wait for pickup instructions before shipping anything.
- 3
Add the returns service to a quote if you need collection and redelivery with proper customs handling.
- 4
Servicing or calibration costs (where applicable) are quoted before work begins.
Arrange a return
Sign in to ShockAI to start a return with your workspace, or continue as a guest on this page. Warranty defects are assessed at no charge; servicing and calibration are quoted per unit.