ShotTrack Pty Ltd ("ShotTrack", "we", "our" or "us") respects your privacy and is committed to protecting the personal information we collect and process.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you use our website, products, software, cloud services and related services.
This Policy has been prepared having regard to the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and other applicable privacy laws.
Where local privacy laws apply in jurisdictions outside Australia, ShotTrack will comply with those laws to the extent they apply to our activities.
1. Scope
This Privacy Policy applies to personal information collected through:
- the ShotTrack website;
- the ShockAI platform;
- mobile applications;
- desktop software;
- cloud services;
- customer accounts;
- support requests;
- product registrations;
- warranty registrations;
- calibration services;
- repair services;
- training services;
- sales enquiries;
- marketing communications;
- distributors acting on our behalf; and
- any other interaction with ShotTrack.
This Policy does not apply to third-party websites or services that are not operated or controlled by ShotTrack.
2. Personal Information We Collect
Depending on your interaction with us, we may collect personal information including:
Identity Information
- full name;
- employer;
- job title;
- business unit;
- company details.
Contact Information
- email address;
- telephone number;
- business address;
- postal address.
Account Information
- username;
- encrypted password;
- account preferences;
- subscription details;
- authentication records.
Commercial Information
- quotations;
- purchase history;
- invoices;
- warranty claims;
- service history;
- payment status.
Technical Information
- IP address;
- browser type;
- operating system;
- device identifiers;
- application version;
- diagnostic information;
- crash reports.
Usage Information
- login history;
- pages viewed;
- features used;
- downloads;
- session activity;
- interaction with cloud services.
Support Information
- customer enquiries;
- support tickets;
- emails;
- uploaded files;
- photographs;
- diagnostic logs.
Marketing Information
- event registrations;
- newsletter subscriptions;
- communication preferences.
3. Operational Data
Many ShotTrack Products collect operational or engineering data.
Depending upon the Product, this may include:
- vibration measurements;
- waveform data;
- acceleration data;
- velocity data;
- displacement calculations;
- frequency analysis;
- overpressure measurements;
- GPS coordinates;
- timestamps;
- environmental measurements;
- project identifiers;
- monitoring locations;
- uploaded blast plans;
- engineering notes;
- equipment identifiers.
Operational data is generally business information rather than personal information.
However, where operational data identifies an individual, it will be treated as personal information under applicable privacy legislation.
4. How We Collect Information
We collect information directly from you when you:
- create an account;
- purchase Products;
- request quotations;
- submit enquiries;
- contact technical support;
- register Products;
- subscribe to services;
- upload project information;
- complete forms;
- participate in training;
- attend events;
- communicate with us.
We may also collect information automatically through:
- cookies;
- website analytics;
- software diagnostics;
- application logs;
- cloud platform usage;
- security monitoring.
Where permitted by law, we may receive information from:
- authorised distributors;
- resellers;
- technology partners;
- payment providers;
- public registers;
- marketing platforms.
5. Why We Collect Information
We collect information to:
- provide Products and Services;
- process quotations and orders;
- manage customer accounts;
- deliver subscriptions;
- provide technical support;
- manage repairs and calibration;
- improve Products;
- develop new functionality;
- maintain security;
- detect fraud;
- communicate with customers;
- comply with legal obligations;
- conduct internal business administration.
We only collect personal information that is reasonably necessary for these purposes.
6. Legal Basis for Processing
Where applicable under relevant privacy laws, ShotTrack processes personal information because:
- it is necessary to perform a contract;
- it is necessary for our legitimate business interests;
- we have obtained consent;
- processing is required by law;
- processing is necessary to protect legal rights.
Where consent is relied upon, consent may be withdrawn at any time, subject to legal or contractual limitations.
7. Cookies and Similar Technologies
Our website uses cookies and similar technologies to:
- remember user preferences;
- maintain login sessions;
- improve website functionality;
- analyse website performance;
- understand website usage;
- improve security.
Further information is available in our Cookie Policy.
Users may disable cookies through browser settings, although some website functionality may no longer operate correctly.
8. Marketing Communications
We may send marketing communications relating to:
- new Products;
- software releases;
- firmware updates;
- events;
- webinars;
- technical resources;
- promotions;
- company news.
You may unsubscribe from marketing communications at any time using the unsubscribe facility provided or by contacting us directly.
Operational communications relating to existing Products or Services may continue where reasonably necessary.
9. Data Quality
ShotTrack takes reasonable steps to ensure personal information is:
- accurate;
- complete;
- current;
- relevant.
Customers are encouraged to notify us whenever their information changes.
10. Security
ShotTrack implements appropriate administrative, organisational and technical safeguards designed to protect personal information against:
- unauthorised access;
- accidental disclosure;
- alteration;
- destruction;
- misuse;
- cyber security threats.
Security measures may include:
- encrypted communications;
- role-based access controls;
- authentication systems;
- logging and monitoring;
- secure cloud infrastructure;
- regular software updates;
- backup procedures;
- incident response processes.
While reasonable security measures are maintained, no electronic system can be guaranteed to be completely secure.
11. How We Use Personal Information
We use personal information only for purposes that are reasonably necessary to operate our business and provide our Products and Services.
These purposes include:
- providing Products and Services;
- creating and managing customer accounts;
- processing quotations and orders;
- processing payments;
- delivering subscriptions;
- authenticating users;
- providing technical support;
- responding to enquiries;
- administering warranties;
- performing repairs and calibration;
- delivering software updates;
- improving website functionality;
- maintaining cyber security;
- preventing fraud;
- complying with legal obligations;
- enforcing our legal rights;
- communicating important service information.
Where required by law, we will obtain consent before using personal information for additional purposes.
12. Disclosure of Personal Information
ShotTrack does not sell personal information.
We may disclose personal information where reasonably necessary to provide our Products and Services.
Recipients may include:
- cloud hosting providers;
- payment processors;
- authorised distributors;
- logistics providers;
- software providers;
- technology partners;
- professional advisers;
- auditors;
- insurers;
- legal advisers;
- regulatory authorities;
- government agencies where required by law.
We require service providers that process personal information on our behalf to implement appropriate privacy and security protections.
Information is disclosed only to the extent reasonably necessary for the relevant purpose.
13. International Data Transfers
ShotTrack primarily operates from Australia.
However, personal information may be processed or stored in other jurisdictions where our technology providers or infrastructure providers operate.
Where personal information is transferred outside Australia, we take reasonable steps to ensure that recipients provide privacy protections substantially comparable to those required under Australian privacy law or otherwise comply with applicable legal requirements.
International transfers may occur where customers access cloud services from overseas or where global infrastructure providers are utilised.
14. Cloud Hosting
ShotTrack uses reputable cloud infrastructure providers to deliver online services.
Customer information may be stored within secure cloud environments that incorporate industry-standard security controls including:
- encryption during transmission;
- encrypted storage where appropriate;
- authentication controls;
- redundancy;
- disaster recovery capability;
- security monitoring.
Cloud infrastructure providers may change from time to time as our services evolve.
Any change will be managed in accordance with applicable privacy obligations.
15. Artificial Intelligence and Machine Learning
Some ShotTrack Products and Services incorporate artificial intelligence ("AI") or machine learning technologies.
AI functionality may be used to assist with:
- vibration analysis;
- waveform interpretation;
- trend identification;
- predictive analytics;
- automated reporting;
- engineering insights;
- operational recommendations.
AI-generated outputs are intended to assist qualified users and should not be relied upon as the sole basis for engineering, operational or regulatory decisions.
Unless expressly agreed in writing or enabled by the Customer through an available platform setting, ShotTrack does not use Customer-specific operational data to train shared AI models.
Where Customer data is used to develop site-specific AI models under a separate commercial agreement, that use will be governed by the applicable agreement.
16. Customer Data Ownership
Customers retain ownership of the operational data they upload to or generate through ShotTrack Products and Services.
ShotTrack does not acquire ownership of Customer operational data.
Customers grant ShotTrack a limited licence to process Customer data solely for the purpose of:
- providing Products and Services;
- maintaining cloud functionality;
- generating reports;
- providing technical support;
- improving reliability;
- maintaining backups;
- complying with legal obligations.
Any additional use of Customer data will only occur where authorised by the Customer or permitted by law.
17. Data Retention
ShotTrack retains personal information only for as long as reasonably necessary to:
- provide Products and Services;
- comply with legal obligations;
- resolve disputes;
- enforce agreements;
- maintain appropriate business records.
Retention periods may vary depending on:
- contractual requirements;
- warranty obligations;
- taxation requirements;
- regulatory obligations;
- litigation holds;
- operational requirements.
When information is no longer required, it is securely deleted, anonymised or otherwise disposed of using appropriate methods.
18. Access to Personal Information
Subject to applicable law, individuals may request access to personal information held by ShotTrack.
Requests should be submitted using the contact details provided in this Policy.
Before providing access, ShotTrack may request reasonable proof of identity.
Access may be refused where permitted by law, including where:
- disclosure would unreasonably impact another person's privacy;
- legal privilege applies;
- disclosure would prejudice legal proceedings;
- disclosure would compromise security;
- another lawful exception applies.
Where access cannot be provided, we will explain the reasons unless prohibited by law.
19. Correction of Personal Information
If you believe personal information held by ShotTrack is inaccurate, incomplete, out of date or misleading, you may request correction.
Where appropriate, ShotTrack will update the information within a reasonable period.
Where we decline a correction request, we will explain our reasons where required by law.
20. Data Breaches
ShotTrack maintains procedures for responding to suspected data breaches.
Where a data breach is likely to result in serious harm and notification is required under applicable law, ShotTrack will:
- investigate the incident promptly;
- take reasonable steps to contain the incident;
- notify affected individuals where required;
- notify relevant regulatory authorities where required;
- implement measures to reduce the likelihood of recurrence.
Customers also play an important role in protecting their own accounts by maintaining strong passwords, protecting authentication credentials and notifying ShotTrack immediately of any suspected unauthorised access.
21. Children's Privacy
ShotTrack Products and Services are designed for commercial, industrial, mining, construction, tunnelling, infrastructure, environmental monitoring and research applications.
Our Products and Services are not intended for use by children under the age of 16 years, and we do not knowingly collect personal information directly from children.
If we become aware that personal information relating to a child has been collected without appropriate authorisation where required by law, we will take reasonable steps to delete that information as soon as practicable.
If you believe that a child has provided personal information to ShotTrack, please contact us using the details provided in this Privacy Policy.
22. Your Privacy Rights
Subject to applicable law, you may have the right to:
- request access to your personal information;
- request correction of inaccurate, incomplete or outdated information;
- request deletion of personal information where legally permitted;
- withdraw consent where processing is based on consent;
- object to certain processing activities;
- request restrictions on processing in limited circumstances;
- request information regarding how your personal information is collected, used and disclosed.
ShotTrack will respond to privacy requests within a reasonable period and in accordance with applicable privacy legislation.
Before responding to a request, we may require reasonable evidence of your identity to protect the privacy and security of personal information.
23. Australian Privacy Principles
ShotTrack manages personal information in accordance with the Australian Privacy Principles contained within the Privacy Act 1988 (Cth).
These principles govern, among other things:
- the collection of personal information;
- the use and disclosure of personal information;
- data quality;
- data security;
- access rights;
- correction rights;
- transparency;
- accountability.
Where overseas privacy legislation applies to the provision of our Products or Services, ShotTrack will comply with those legal obligations to the extent they apply.
24. International Users
ShotTrack is an Australian company providing Products and Services to customers throughout Australia and internationally.
Where customers access our website, software or cloud services from outside Australia, personal information may be transferred to Australia or to other countries in which our approved service providers operate.
By using our Products or Services, international users acknowledge that their information may be processed in jurisdictions whose privacy laws differ from those of their own country.
Where international transfers occur, ShotTrack will take reasonable steps to ensure that personal information is protected through appropriate contractual, organisational and technical safeguards.
25. Privacy Complaints
If you believe ShotTrack has breached your privacy rights or mishandled your personal information, we encourage you to contact us first so that we can investigate the matter.
Privacy complaints should include sufficient information to allow us to understand and investigate your concerns.
Upon receiving a complaint, ShotTrack will:
- acknowledge receipt within a reasonable time;
- investigate the matter;
- respond as soon as reasonably practicable;
- take appropriate corrective action where required.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or another applicable privacy regulator.
26. Changes to this Privacy Policy
ShotTrack may amend this Privacy Policy from time to time to reflect:
- changes in applicable legislation;
- changes to our Products or Services;
- changes to our business operations;
- improvements in technology;
- enhancements to our privacy and security practices.
The current version will always be published on the ShotTrack website.
Where changes are material, we will take reasonable steps to notify customers through appropriate channels, including our website, customer portal or email communications.
Your continued use of our Products or Services after an updated Privacy Policy becomes effective constitutes acceptance of the revised Policy, to the extent permitted by law.
27. Contact Us
If you have any questions regarding this Privacy Policy, wish to exercise your privacy rights, or would like to make a privacy complaint, please contact us.
ShotTrack Pty Ltd
ABN 43 168 396 183
Unit 4, 21–23 Hurley Drive
Coffs Harbour NSW 2450
Australia
Privacy Email: privacy@shottrack.com.au
General Enquiries: info@shottrack.com.au
Website: https://www.shottrack.com.au
28. Related Legal Documents
This Privacy Policy forms part of the ShotTrack Legal & Trust Framework and should be read together with the following documents where applicable:
- Website Terms of Use
- Products & Services Terms
- Cookie Policy
- AI & Data Policy
- Acceptable Use Policy
- Warranty Policy
- Returns & Repairs Policy
- Subscription Terms
- Distributor & Reseller Terms and Partner Terms
Where a separate written agreement governing a specific Product or Service expressly overrides this Privacy Policy, that agreement will prevail to the extent of any inconsistency.
29. Governing Law
This Privacy Policy is governed by the laws of the State of New South Wales, Australia.
The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and any courts competent to hear appeals from those courts.
Nothing in this clause limits any rights or remedies available under applicable privacy legislation.