This Cookie Policy explains how ShotTrack Pty Ltd ("ShotTrack", "we", "our" or "us") uses cookies and similar technologies when you visit our website, access the ShockAI platform or use our online services.
This Policy should be read together with our Privacy Policy and Website Terms of Use.
1. Purpose
Cookies help us provide a secure, reliable and efficient online experience.
They allow us to:
- operate essential website functions;
- remember your preferences;
- maintain secure user sessions;
- improve website performance;
- understand how visitors use our website;
- improve our Products and Services;
- detect security threats;
- support customer accounts.
Cookies do not normally identify you personally unless they are linked with other information held by ShotTrack.
2. What Are Cookies?
Cookies are small text files placed on your computer, tablet or mobile device when you visit a website.
Cookies enable websites to recognise your browser and remember certain information between visits.
In addition to cookies, ShotTrack may use similar technologies including:
- local storage;
- session storage;
- web beacons;
- tracking pixels;
- authentication tokens;
- software development kits (SDKs) within mobile applications.
For simplicity, this Policy refers to all of these technologies as "cookies".
3. Types of Cookies We Use
Essential Cookies
Essential cookies are necessary for the operation of our website and online services.
These cookies enable functions such as:
- user authentication;
- account login;
- session management;
- website security;
- fraud prevention;
- page navigation;
- shopping or quotation functionality where applicable.
Without these cookies, some parts of the website or ShockAI platform may not function correctly.
Because these cookies are required for the operation of our services, they generally cannot be disabled through our website.
Functional Cookies
Functional cookies remember information that improves your experience.
Examples include:
- language preferences;
- region selection;
- dashboard preferences;
- saved interface settings;
- recently viewed content.
These cookies help personalise your experience without identifying you directly.
Performance and Analytics Cookies
Performance cookies help us understand how visitors interact with our website.
These cookies may collect information such as:
- pages visited;
- navigation paths;
- session duration;
- referring websites;
- browser type;
- device type;
- operating system;
- approximate geographic region;
- website performance metrics.
This information is generally aggregated and used to improve website performance and usability.
Where practical, analytics information is de-identified before analysis.
Security Cookies
Security cookies help protect both ShotTrack and our users.
These cookies assist with:
- detecting suspicious activity;
- identifying repeated failed login attempts;
- preventing fraudulent access;
- maintaining secure authenticated sessions;
- protecting cloud services from abuse.
These cookies are an important part of our cyber security framework.
Preference Cookies
Preference cookies remember choices you make while using our website or online services.
Examples include:
- notification preferences;
- display settings;
- accessibility settings;
- dashboard layouts;
- preferred measurement units.
These cookies improve usability by reducing the need to repeatedly configure the same settings.
4. Third-Party Cookies
Some cookies may be placed by carefully selected third-party service providers who assist us in operating our website and cloud services.
Depending on the services in use, these providers may include:
- website analytics providers;
- cloud hosting providers;
- content delivery networks;
- authentication providers;
- customer support platforms;
- payment service providers;
- marketing platforms.
These third parties operate under their own privacy policies and terms.
ShotTrack does not control third-party cookies once they have been placed.
5. How We Use Cookie Information
Information collected through cookies may be used to:
- improve website functionality;
- maintain secure user sessions;
- improve Product performance;
- understand customer usage patterns;
- diagnose technical issues;
- improve customer support;
- enhance cyber security;
- measure website effectiveness;
- improve user experience;
- support software development.
Cookie information is not sold to third parties.
6. Managing Cookies
Most web browsers allow users to:
- view stored cookies;
- delete cookies;
- block cookies;
- receive notifications before cookies are stored;
- restrict cookies from particular websites.
Disabling certain cookies may affect the operation of:
- customer logins;
- ShockAI;
- downloads;
- account preferences;
- website functionality;
- technical support features.
Users should consult their browser documentation for instructions on managing cookie settings.
7. Do Not Track Signals
Some browsers provide "Do Not Track" (DNT) functionality.
Because there is currently no universally accepted standard for interpreting DNT signals, ShotTrack does not respond differently to such signals.
If an industry standard becomes widely adopted, ShotTrack may review its practices accordingly.
8. Updates to this Policy
ShotTrack may update this Cookie Policy from time to time to reflect:
- changes to technology;
- changes to legal requirements;
- improvements to our website;
- changes to our Products or Services.
The current version will always be available on the ShotTrack website.
Where significant changes are made, we will take reasonable steps to notify users where appropriate.
9. Contact Us
If you have questions regarding this Cookie Policy, please contact:
ShotTrack Pty Ltd
ABN 43 168 396 183
Unit 4, 21–23 Hurley Drive
Coffs Harbour NSW 2450
Australia
Email: privacy@shottrack.com.au
Website: https://www.shottrack.com.au
10. Related Documents
This Cookie Policy forms part of the ShotTrack Legal & Trust Framework and should be read together with: